KIDEVO TERMS OF USE (TERMS OF SERVICE – TERMS AND CONDITIONS)

Last Updated: 10 August 2026

These Terms of Use (“Terms”) regulate the rules regarding the use of the mobile application named Kidevo (“Application”) offered by STEPSANDSTARS YAZILIM LİMİTED ŞİRKETİ (Steps&Stars LTD.) (“Company”). By accessing, using, or registering for the Application, you declare that you accept these Terms. If you do not accept, please do not use the Application.

1. Parties and Contact

1.1. Company Information

Trade Name: STEPSANDSTARS YAZILIM LİMİTED ŞİRKETİ (Steps&Stars LTD.)
Address: Yeşil Mahalle, 56/1 Sokak, Gülpembe, No:18/8, Gaziemir/İZMİR, Türkiye
E-mail: contact@stepsandstars.com

1.2. User

Individuals or legal entities (“User”) who download, register for, or use the Application.

1.3. Scope

The Application provides guidance content, milestones, activities, blog posts, and other informational materials to track and support the development of children aged 0–6.

The Application is prepared in 18 different languages and is accessible worldwide. The Terms have been drafted with consideration of international use and local legal regulations.

1.4. Explicit Consent and User Approval

By registering for the Application, you acknowledge that you accept these Terms and that data processing may be carried out as explained in the Privacy Policy/Privacy Notice, on valid legal bases (performance of a contract, legitimate interest, and where necessary explicit consent).

Where explicit consent is required, a separate consent flow will be presented; refusal of consent may result in some features being unavailable.

1.5. Hierarchy of Documents and Reference

These Terms shall be interpreted together with the Privacy Policy and the Privacy Notice. In the event of any conflict concerning data processing, the Privacy Policy and the Privacy Notice shall prevail.

2. Subject and Purpose of the Service

2.1. Information and Guidance

The milestones, activities, and blog posts in the Application are intended to guide and support the child’s development. Such content does not replace medical, psychological, or other professional advice.

2.2. Child Safety – Important Notice

All activities and guides are for informational purposes only. The child’s development, health, and safety are entirely the responsibility of the parent/legal guardian.
Children must be under close supervision during developmental activities. The recommendations provided are for guidance only, and it is your responsibility to consider your child’s personal health condition and obtain professional advice.
The Company is in no way responsible for any injuries, accidents, health issues, or other damages that may occur during or after the activity.

2.3. Child Mode

The Application includes a “Child Mode” that a parent can start and that the child can use under parental supervision. Child Mode offers age-appropriate educational games and content.
Exiting Child Mode is protected only by a parental gate (a randomly generated multiplication question) that adults are expected to solve. This gate is intended to prevent the child from returning to the parent surface; overall device security and screen-time management remain the parent’s responsibility.
Child Mode contains no advertisements, in-app purchases, or external links.
Full access to Child Mode content may require an active Premium subscription.
Supervision and safety of the child while using the Application is entirely the responsibility of the parent/legal guardian; the notices in Section 2.2 also apply to Child Mode.

3. International Use, Data Transfer, and Legal Compliance

3.1. Compliance with Local Laws

The Application is accessible from all over the world; however, local legislation may differ from region to region.

When using the Application, complying with the applicable laws and regulations of your country of residence is entirely the User’s own obligation. Any legal responsibility arising from local laws belongs solely to the User.

3.2. International Data Transfer

Although the Company is based in İzmir/Türkiye, it has global reach. Servers or service providers in different countries may be used for the purpose of processing or storing data.
For transfers outside the EU under the GDPR, the Standard Contractual Clauses (SCC) approved by the European Commission or other recognized legal mechanisms are applied.
In accordance with Türkiye’s KVKK, when transferring data abroad, the conditions stipulated in the relevant legislation (for example, transfer to countries ensuring adequate protection or obtaining explicit consent) are taken into account.
Under the CCPA, with respect to users residing in California, the user’s explicit opt-out right is reserved for any processing activity that could be considered a “sale”.
Under COPPA, data of children under the age of 13 is not processed without the consent of a parent/legal guardian.

4. Privacy and Use of Personal Data

4.1. Processing of Personal Data

The Application may process personal data such as email address, username, the child’s name or nickname, date of birth, height–weight information, and uploaded photographs. This data is collected to provide the core functions of the Application and to improve the user experience.
User data is transmitted via secure transfer (HTTPS/TLS); passwords are stored in a non-reversible manner using salted hash (bcrypt/Argon2), and photos/media are protected with at-rest encryption in storage (e.g., AES-256). Due to the nature of the internet, 100% security cannot be guaranteed.

4.2. User Rights (GDPR, KVKK, CCPA, etc.) and Privacy Policy

Users have the right to request access to, rectification or deletion of their data, and restriction of processing, under applicable data protection laws.
For detailed information, please review our separately prepared Privacy Policy.
To exercise these rights, you may contact us at contact@stepsandstars.com.

4.3. Children’s Data

Personal data of children under the age of 13 is processed only with parental/legal guardian consent. (Compliance with COPPA and other relevant legislation is observed.)

5. User Account and Registration

5.1. Account Creation

To register for the Application, you must provide a valid email address and set a password.
The confidentiality and security of the password are the responsibility of the user. Do not share it with third parties.

5.2. Age Limit

The Application is designed for parents or legal guardians. Individuals under the age of 18 should not register without the explicit consent of a parent or guardian.
Personal data of children under the age of 13 is not processed without the consent of their legal guardians.

5.3. Account Cancellation

You may terminate use of the Application at any time by deleting or canceling your account.
If use contrary to these Terms or applicable laws is detected, the Company reserves the right to suspend or permanently cancel your account.

6. User Obligations and Code of Conduct

6.1. Accuracy of Information

All information you provide during registration or use of the Application must be accurate and up to date.

6.2. Use of Application Content

You may use the content of the Application only for lawful and legitimate purposes.
Content may not be reproduced, distributed, or adapted for commercial or third-party purposes without the Company’s permission.

6.3. Prohibited Conduct

The following are prohibited, including but not limited to:

Opening an account on behalf of someone else or impersonating another person.
Uploading harmful, misleading, obscene, defamatory, or illegal content.
Uploading viruses, trojans, or similar malicious code; engaging in activities that would endanger the security of the Application or other users’ data.
Any activity prohibited by the laws of your country or by international regulations.
Attempting to deceive the AI assistant, attempts to bypass security/filters (jailbreak), overloading the system with automated requests (bots, scraping).
Unlawful requests or requests involving violence or abuse; disclosing others’ personal data without authorization.
Reverse engineering or attempts to reveal source code/infrastructure.

7. User-Uploaded Content (Photos, Notes, etc.)

7.1. Content Responsibility

Photos, notes, messages, or other materials (“User Content”) you upload to the Application are entirely your responsibility. Such content must not be illegal, infringe third-party rights, or be harmful in nature.

7.2. Encryption and Security

Photos/media are protected with at-rest encryption in storage (e.g., AES-256); passwords are stored in a non-reversible manner using ‘salted hash’ (bcrypt/Argon2).
The Company takes all reasonable technical and administrative measures to ensure data security; however, full security cannot be guaranteed due to the nature of the internet environment.
Technical and administrative measures are reviewed periodically and updated when necessary.

7.3. Content Moderation and Infringement Notice

Without a regular prior review obligation, the Company reserves the right to remove or restrict access to content that is considered illegal or potentially harmful.
Complaints regarding illegal content or content infringing third-party rights will be assessed as soon as possible and necessary action will be taken.
When filing an infringement notice, you must provide a clear description of the relevant content and sufficient information indicating why you believe it is illegal, to contact@stepsandstars.com. Following the notice, the Company will make the necessary assessment and respond to you within 7 business days at the latest.

7.4. License to Use User Content

Users acknowledge that, for the purpose of enabling the functions of the Application (e.g., tracking height–weight, creating a photo album, etc.), they grant the Company a limited, revocable license—valid only within the scope of the Application—to store, display, and technically process the content they upload.
This license does not constitute a transfer of ownership rights over User Content and is limited to the performance of the Application’s functions.
User Content is processed solely to provide Application functions; it will not be used for external marketing without obtaining separate explicit consent.

7.5. Retention Period and Deletion of User Content

When the user closes or terminates the account, the personal content uploaded will be permanently deleted within 15 days at the latest, unless there is a legal or technical necessity.
After you close your account, you cannot access the content you uploaded. Once deletion is completed, the content cannot be restored.
If a legal investigation, dispute, or similar process is ongoing, content may be retained until such process is concluded.

8. Third-Party Links

8.1. Disclaimer

Third-party links within the Application do not mean that the Company is responsible for the services offered by these parties.

8.2. User’s Risk

Clicking on third-party links and obtaining services or products from these sites is entirely at the User’s discretion, and the Company is not responsible for any damage or loss. By using these links, the User accepts that all risk is borne by themselves.

9. Data Encryption, Security Measures, and Disclaimer

9.1. Technical Measures

The Company uses the HTTPS/TLS protocol for data transfer and advanced encryption methods such as AES-256 for data at rest.
Our servers and databases are protected by additional safeguards such as firewalls and access control systems to prevent unauthorized access.

9.2. Disclaimer

Despite all these measures, the Company declares that it cannot absolutely guarantee the security of data transfer and storage due to the nature of the internet.

The User uses the Application with knowledge and acceptance of these risks.

9.3. Periodic Review

To ensure data security, the Company reviews technical and administrative measures at regular intervals and updates them when necessary.

The goal is to adapt to evolving technological and legal conditions.

10. Modification, Suspension, or Termination of the Service

10.1. Right to Modify

The Company reserves the right to make changes, updates, and improvements at any time to the operation, scope, and content of the Application.

Where possible, significant changes will be announced at least 30 days in advance via in-app notification/email.

10.2. Suspension or Termination and Notice Period

For technical, legal, or business strategy reasons, the Company has the right to temporarily suspend or permanently terminate all or part of the Application.
Where this situation can be foreseen in advance, users will be informed at least 30 days beforehand. However, this period may be shortened due to emergencies, legal obligations, or technical reasons.
The User accepts that no compensation or rights may be claimed due to suspension or termination of the service.

11. Limitations of Liability

11.1. General Disclaimer

The Application and its content are provided “as is”; no express or implied warranty is given that the Application will be uninterrupted, error-free, or always secure.

11.2. Children’s Activities and Development

The activities and guidance recommendations provided in the Application are for informational purposes only. The duty of care and diligence rests with the parent/guardian. The Company cannot be held liable for direct or indirect damages.

11.3. Technical Malfunctions

The Company is not responsible for data loss, server outages, network problems, or similar technical malfunctions that may occur during the use of the Application. The User agrees to back up their data regularly.

Without prejudice to mandatory applicable law, the Company is not liable for indirect, incidental, special, or consequential damages.

12. Termination of the Agreement

12.1. Conditions of Termination

The User may cease to be subject to these Terms at any time by terminating their Application account.
The Company reserves the right to terminate the User’s account if the User violates these Terms, engages in unlawful activities, or for other valid reasons.

12.2. Consequences of Termination

When the account is closed, the User immediately loses the right to use the Application.
Following termination, regarding uploaded content (except for content that must be retained by law), the Company will act in accordance with applicable legislation and technical capabilities concerning accessibility or deletion.

13. Changes and Notice

13.1. Right to Amend

The Company reserves the right to amend these Terms for legal, technical, or business reasons.

13.2. Form of Notice

When significant changes are made to the Terms, you will be notified via in-app notification and/or your registered email address.

Your continued use of the Application after the announcement of the changes means that you accept the revised Terms.

14. Legal Disputes, Governing Law, and Jurisdiction

14.1. Governing Law

These Terms and all disputes connected with or arising from the Terms are subject to the law of the Republic of Türkiye. Mandatory international consumer protection provisions are reserved.

14.2. Competent Court

For the resolution of disputes, the Courts and Enforcement Offices of İzmir (Türkiye), where the Company’s headquarters are located, shall have exclusive jurisdiction. For EU/EEA consumers, the right to apply to the courts of the country of residence is reserved.

14.3. Obligation of Amicable Resolution

Users agree that, in the event of any dispute or complaint, they will first contact the Company to resolve the issue amicably. The User agrees and undertakes not to initiate legal action directly without first contacting the Company.

15. Miscellaneous Provisions

15.1. Entire Agreement

These Terms constitute the entire agreement between the parties regarding the use of the Application and supersede all prior oral or written agreements.

15.2. Severability

If any provision of these Terms is invalid or unenforceable, the validity of the other provisions shall not be affected. The invalid provision shall be deemed replaced by a valid provision that most closely reflects the parties’ intent.

15.3. Non-Assignment

The User may not assign the rights and obligations arising from these Terms to any third party.

15.4. Technical Support and Contact

For technical support or questions related to the use of the Application, you can reach us at contact@stepsandstars.com.

Your requests will be responded to as soon as possible.

For any questions, complaints, or data protection requests, you may use the above email address or the address Yeşil Mahalle, 56/1 Sokak, Gülpembe, No:18/8, Gaziemir/İZMİR, Türkiye.

15.5. Translation and International Validity

These Terms may be provided in 18 different languages. In the event of interpretive differences in translations into different languages, the English version shall prevail.

In updates and the frequency of updates, the English version is always deemed the most current version.

16. In-App Purchases and Refund Policy

16.1. Services and Products Available for Purchase

Within the Application, auto-renewing Premium subscriptions (monthly or yearly) that provide access to the premium content and features indicated in the Application may be purchased (“Services”).
The scope, duration, price, and any free-trial conditions of each subscription are clearly shown to the User prior to purchase.

16.2. Purchase Methods

Purchases are generally made through the App Store or Google Play platforms.
By entering your payment information through these platforms and approving the fee for the Service you wish to purchase, the purchase is completed.
If different payment channels or campaigns are offered, the relevant conditions and methods will be announced in the Application or through the Company’s official communication channels.
Subscriptions renew automatically at the end of the current period unless canceled at least 24 hours before it ends, and the fee is charged to your store account.
Managing and canceling your subscription is done through your App Store or Google Play account’s subscription settings. Deleting the Application from your device does not cancel the subscription.
Eligible users may be offered a free trial period. If not canceled before the trial ends, the paid subscription begins; any unused portion of the trial may be forfeited upon transitioning to the paid subscription.
If subscription prices change, the change will be notified in advance in accordance with the relevant store’s rules and, where required, your consent will be obtained; the change takes effect no earlier than the next renewal period.

Binding Nature of Purchase Confirmation:

When the User completes the purchase, they accept that the transaction is final and binding, and that the right to cancel or receive a refund will only be considered under the relevant platform’s refund policy or mandatory legislation.

16.3. Refund Policy

1. Basic Rule Due to the nature of services and products that qualify as digital content, refunds are not possible after purchase.

2. Special Cases Special cases where a refund is mandatory under applicable legislation or platform policies such as the App Store/Google Play (e.g., incorrect billing, the purchase failing for a technical reason, etc.) constitute exceptions to this rule. Apart from such special cases, no refund will be processed.

Information for EU/EEA and United Kingdom consumers: the 14-day right of withdrawal ceases to apply once you have explicitly consented to immediate access to digital content and delivery has begun; this consent is collected separately within the app store flow.

Cancellation of a subscription takes effect only for the future; amounts already paid for the current period are not refunded, except for exceptions under mandatory legislation and store policies.

(2.a) Refund Request Process

If you have a refund request within these special cases, you must first review the refund policies of the platform where you made the purchase (App Store/Google Play, etc.) and, if available, initiate the relevant processes through the platform.

(2.b) Company’s Responsibility

Only within these special cases will technical infrastructure support be provided for refund requests accepted and processed by the platform. Apart from this, the final assessment and processing of refunds belong to the relevant store or payment institution.

(2.c) Regional Consumer Protection Laws

The User is responsible for being aware of and complying with any special provisions of the consumer protection laws in their country. Our Company is not responsible for issues arising from the User’s lack of knowledge in this regard.

16.4. Technical Issues and Support

Technical issues may be encountered during the purchase process or while using the purchased Services. In such cases, it is recommended that you first follow the steps indicated in the user guides or FAQ sections.
If the issue persists or if you have a request regarding your rights under these Terms, you can contact us at contact@stepsandstars.com.
Limitation of Technical Issues: There is no direct right to a refund due to technical problems that may occur during purchase transactions. Responsibility for technical problems is assessed only within the platform’s own policies. Our Company is not directly responsible for technical problems that may occur during purchase transactions.

16.5. Unauthorized Purchases by Children

The Application is designed for use by parents or legal guardians. Parents/guardians are responsible for taking necessary measures (screen lock, password protection, family sharing, etc.) to prevent unauthorized in-app purchases by children.
The financial or legal responsibility arising from unauthorized purchases made by your child or a third party belongs entirely to the User.
The Company cannot be held liable for damages that may arise from unauthorized use or the failure of the parent/guardian to take necessary precautions.
Child Mode contains no purchase flow; all purchase transactions can only be carried out on the parent surface.

Obligation to Report Unauthorized Purchases:

In the event of unauthorized purchases or suspicious transactions, it is the user’s obligation to inform our Company and the relevant payment platform immediately. The User accepts that our Company is not responsible for damages that may occur due to failure to make these notifications in a timely manner.

16.6. Unauthorized Use and Disclaimer

For the security of your purchase transactions, it is your responsibility to prevent your payment information from being obtained by third parties.
The Company is not responsible for losses that may result from unauthorized use or fraudulent transactions. In such cases, it is recommended that you contact your payment provider and legal authorities immediately.

16.7. Taxes and Additional Charges in Purchase Transactions

Users accept that, according to the local laws of their country or region, taxes, additional expenses, or fees may be added during payment, and that the Company is not responsible for these charges. The User is responsible for any tax obligations arising at the time of payment.

17. Artificial Intelligence Assistant (UI Assistant)

17.1. Scope and Purpose

The UI Assistant provides informative suggestions in the context of parenting and 0–6 year child development; it is not professional advice.

17.2. Accuracy and Disclaimer

Assistant outputs are generated automatically and may be incorrect/incomplete; decisions and responsibility rest with the User. Obtain expert opinions for urgent, medical, or legal matters.

17.3. Moderation and Automatic Rejection

Requests that violate child safety, are illegal, disclose personal data, or are outside scope may be automatically rejected; for appeals, contact@stepsandstars.com.

You have the right to request human review against automatic rejection decisions.

17.4. Fair Use and Rate Limits

Reasonable session/day-based limits may be applied for stability and abuse prevention; bypassing filters (jailbreak) and automation/scraping are prohibited.

17.5. Data Processing Attribution

Processing of chats conducted with the Assistant is subject to the Privacy Policy and the Privacy Notice.

18. Premium Subscription and the Former Points System

18.1. Definition and Scope

The Premium subscription is a digital service, automatically renewing on a monthly or yearly basis, that provides access to premium content and features in the Application. The subscription’s scope is announced in the Application; the scope may be updated over time, and reasonable changes in scope do not constitute a service defect.

18.2. Automatic Renewal, Cancellation, and Plan Changes

The automatic renewal, free trial, cancellation, and refund provisions in Section 16 are an integral part of the subscription.

Switching from a monthly to a yearly plan may be done within the rules of the relevant store; the effective timing of the switch and the billing method are determined by the relevant store’s policy.

18.3. Complimentary (Promotional) Premium Access

The Company may grant certain users time-limited complimentary Premium access (for example, from the conversion of former points or promotional campaigns). Complimentary access is free, does not renew automatically, and expires automatically at the end of its term; it cannot be cashed out or transferred.

18.4. Transition from the Former Points System

The Parent Points system has been discontinued; earning or spending points is no longer possible.

Remaining points balances from before the transition are converted, with the user’s consent, on a one-time basis, and at the rate shown in the Application, into complimentary Premium access days (a cap may apply). Points and the conversion have no cash value; they cannot be refunded or transferred.

If fraud or a technical malfunction is detected, the Company reserves the right to correct conversion and access records and to restrict the account.

18.5. Yearly Subscription Reward Code

For yearly subscription purchases, users may be offered, on a one-time basis, an AI credit reward code usable in our Company’s Kalera app. Use of the code is subject to the Kalera app’s own terms; the code cannot be cashed out or transferred. Campaign terms may be changed or ended with prior notice.

18.6. Records and Retention

The processing and retention periods of subscription and transaction records are subject to the Privacy Policy and the Privacy Notice.